*****

I have had an account opened in my name as well as an upgrade (Aug 2018) without my knowledge or consent.

To date I have had no help or feedback. I am unable to speak to anyone directly at ***** dispute, as you can only email. There is no acknowledgement or receipt of my multiple emails sent.

I have spoken to customer care with no joy their either. Its now the end of October and still Vodacom are charging me for two ********** accounts. They are in the wrong as they did not confirm my details or signature and have committed ***** on my name.

There is clearly no concern or protection for their clients.

I have had no choice but to reverse these charges through my bank, and now I am sitting with my account in arrears (as they have linked these two new account to my existing account) They have also cut my services, which make it impossible to follow up

I have been a Vodacom client for many years, and am disappointed at their lack of liability o concern in this regard.