MM
Moosa M
1 reviews | Active since Sept 2018
18 Sept 2018, 23:03
*****
In 2015 i bought a phone from vodacom via contact...in 2016 november i called them requesting the amount i was owing....i went to standard bank to deposit the money..from there after ive been getting calls from vodacom and lawyers asking for money of i dont know anything about...vodacom has since put me under arreas from 2016 until today. 3 weeks ago i went to the shop where i bought the phone and they put through to sales department at vodacom.. last month on the 27th vodacom debited R1500 on my account without any consultation with me or any arrangements... when i phoned them they said they will cancell my contract of which i have been cancelling for the whole year. I have statements from vodacom stating that i have been cancelling the contract from last year. Plz help..Is ********** for vodacom to access my account without my permision? Do they have right to put me under ITC for a credit i have paid 2 years ago? Where do i report such matter?
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Replies (2)
Vodacom's replyOfficial
19 Sept 2018, 07:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2018, 07:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Oct 2018, 14:41Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have responded via email.
Regards
Consumer Website Team
Best regards,
Vodacom's reply02 Oct 2018, 14:41
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have responded via email.
Regards
Consumer Website Team
Best regards,