1 reviews | Active since Jul 2018
I have a fixed contract with Vodacom authorising a debit from my account for approximately R1700 per month as per my contract. Vodacom have debited my bank account in excess of R2900 for 13 months. I have requested the money back but they refuse to respond to my corrospendence. I have also just received an additional bill from them for R8000 for Data use on the same contract although the contract clearly states that it is capped. It appears as if this was a WASP issue which Vodacom allows to access your phone and use data in the backround. I have also logged a query with them and copied the shop in Fourways mall and have had no response. Failing the appropriate response reversal of the falcified bill and refund of monies ****** I will be forced to Initiate a complaint with ICASA and any such relevant authority. My advice to any prospective person or organisation. If you enjoy being ****ed around do business with Vodacom.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Craig
Kindly note that we have escalated your query to our business support department.
Kind Regards
CJ
Best regards,
Dear Craig
Kindly note that we have escalated your query to our business support department.
Kind Regards
CJ
Best regards,
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