KN
Kim N
1 reviews | Active since Jan 2012
29 Jun 2018, 21:56
*****
An upgrade on a cellphone line was done by Vodacom on my behalf. This was done without mine or the account holder's consent or knowledge. Vodacom informed us that it was done by one of their partners. We did not give Vodacom consent to pass our details to this partner. This partner company delivered a device to the account holder. We were informed that in order to reverse the unauthorised upgrade the device must be returned via their couriers. The couriers call to say that they will collect that day but dont arrive. Vodacom have been unwilling to assist with this matter
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Replies (2)
Vodacom's replyOfficial
30 Jun 2018, 23:10Dear customer
Thank you for making us aware of this issue.
We will investigate this matter and make contact with you in due course.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jun 2018, 23:10
Official
Dear customer
Thank you for making us aware of this issue.
We will investigate this matter and make contact with you in due course.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
KN
Kim N's updateReviewer Update
02 Jul 2018, 09:20I contacted Vodacom and RAM oover the weekend. I was informed that the reference number I was given did not match mine or the account holder's details. We tried to resolve the matter in store but qe were told to wait for the device to be collected. This morning I got a message from Vodacom congratulating me on a new upgrade.
KN
Kim N's update02 Jul 2018, 09:20
Reviewer Update
I contacted Vodacom and RAM oover the weekend. I was informed that the reference number I was given did not match mine or the account holder's details. We tried to resolve the matter in store but qe were told to wait for the device to be collected. This morning I got a message from Vodacom congratulating me on a new upgrade.