ON
Oswald N

1 reviews | Active since Dec 2017

05 Jun 2018, 13:42

*****

********** contract,contract ended lastyear and someone upgraded it under my name, I reported the matter to vodacom and they told me to submit things to prove that I didnt open a contract which I did with no response, Everytime I call vodacom they keep on telling me to do the same thing over and over again. I came to hellopeter and Complained and I got responses from their PR people and I Submitted what was required, I got told that the ***** department is busy looking into it and that theyll close the account. Today I got a call from Hmmond Pole attonrneys saying that they are calling me on behalf of vodacom and that I now owe over R21000. I need a proper feedback feedback and concrete eveidence that vodacom is working on the issue.

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Replies (2)
Vodacom
Vodacom's reply05 Jun 2018, 14:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply08 Jun 2018, 08:30
Official

Morning Oswald,

Great news.

Please note that your matter is resolved.

Regards,

Cassandra

Best regards,