1 reviews | Active since May 2018
*****
I am a busness customer with Vodacom with 4 different contracts. I was first billed for WASP of R2880 in February but I was later credited by Vodacom after I complained.
In the month of March 2018, I was again billed for sending 24219 MMS value at R26,000, which i know nothing about. I have been trying to resolve this matter on her own with Vodacom because I never sent any MMS and cannot be held liable for what I did not use.
I have been pushed back and forth from one department to the other since March and now received a message from Vodacom that the MMS's originated from my cellphone number. A total of 24219 MMS's and were sent to several numbers and an email address on the 08th, 12th, 13th & 19th February.
I will not accept this and if Vodacom does not resolve this issue, I am taking you guys straight to court for *****.
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
