KB
Kathleen B

1 reviews | Active since May 2018

11 May 2018, 10:51

*****

I am a busness customer with Vodacom with 4 different contracts. I was first billed for WASP of R2880 in February but I was later credited by Vodacom after I complained.

In the month of March 2018, I was again billed for sending 24219 MMS value at R26,000, which i know nothing about. I have been trying to resolve this matter on her own with Vodacom because I never sent any MMS and cannot be held liable for what I did not use.

I have been pushed back and forth from one department to the other since March and now received a message from Vodacom that the MMS's originated from my cellphone number. A total of 24219 MMS's and were sent to several numbers and an email address on the 08th, 12th, 13th & 19th February.

I will not accept this and if Vodacom does not resolve this issue, I am taking you guys straight to court for *****.

0
Replies (1)
Vodacom
Vodacom's reply11 May 2018, 12:15
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,