1 reviews | Active since May 2016
*****
I refer to my reviews written regarding this matter (STILL NOT RESOLVED!!!!!) on the 9th of Jan 2018 and 23 Feb 2018. There have been ********** transactions on my account. 5 Sim card contracts opened in Dec 2017 already. I have followed all the procedures as instructed by Vodacom to resolve this. Vodacom acknowledged that it was *****. In March I spoke to the call centre, no: ********** after Vodacom suspended my line. The ********** amount was then credited to my account and my line unsuspended. Vodacom never closed these ********** accounts and now new amounts have accumulated again. I have phoned the call centre last month to make them aware of this and they said it has been sorted. It hasn’t been! My line is suspended again!! If Vodacom is not competent to get this sorted within 24 hours. I will not continue with this contract. I don’t care if it only expires next year. I will not pay a cent anymore and I will not bear any further inconvenience with a suspended line. I will take out a new contract with MTN and Vodacom will never see me again!
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Nico,
As discussed your matter is resolved.
Regards,
Cassandra
Hi Nico,
As discussed your matter is resolved.
Regards,
Cassandra
Hi Nico,
As discussed your matter is resolved.
Regards,
Cassandra
Hi Nico,
As discussed your matter is resolved.
Regards,
Cassandra
