*****!!

Since June 2017 we are struggling to sort out our account. We discovered a extra debit order been deducted from my *** Red premium data!! We were not aware of this extra contract on our account. Mossel bay Branch informed us that this was ********** contract!!!! Someone used my ID and all my details. I wrote a affidavit and send it to Regional Office and to head office. We report this end of November to Mossel Bay Branch Langeberg Mall.. 3 months later and still no answer!!!!!!! lies and promises from Mrs October from George Regional Office. Mrs Peterson in Cape Town told us she would come back. Still waiting. From June 2017 until now is a LOT OF MONEY we are losing. R1299 x 8 months I want my money back ASAP!!!!!! and answers. This case must be investigated, and 8 months later and every month you take the money for a contract we did not sign for!!! we follow up on a regular basis, every week. NO ONE can provide us with a solution in order to terminate the contract. I cant believe that im struggling with vodacom and nobody but nobody can give answers!! This must go to newspapers. You can take my money each month with no problems, but when the customer have a PROBLEM you do nothing!! You can contact me urgently. I am fed up with vodacom after this long time