SS
Shamira S
1 reviews | Active since Mar 2018
02 Mar 2018, 08:27
*****
I have never been a customer of Vodacom, and frankly I never will be. Two ********** contracts were opened in my name somewhere in the Gauteng area in November 2017. I have logged calls with Vodacom wrt this and to date I have received no response as to what they are doing. I then find out in January 2018 another contract was opened. How *********** are the staff that they cannot see that there is a ***** case pending!!! To add to the irritation a lady from Vodacom called me yesterday to "discuss" my account, she had no idea of the *****. She asked me to escalate the case on an email she will send. I am still waiting for that. Next step for me is the Ombud. Vodacom is thoroughly useless and I can not believe anyone would want anything to do with them
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Mar 2018, 08:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Mar 2018, 08:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Mar 2018, 15:57Good day,
Feedback has been provided.
Regards,
Renzo Maart
Best regards,
Vodacom's reply13 Mar 2018, 15:57
Official
Good day,
Feedback has been provided.
Regards,
Renzo Maart
Best regards,
SS
Shamira S's updateReviewer Update
23 Mar 2018, 09:41Good day. Could somebody assist urgently. Vodacom has acknowledged the ***** and closed the accounts, but I noticed that I have been listed on the credit bureau as in arrears 3 months. Please remove me as I need to arrange facilities and this is hindering me.
SS
Shamira S's update23 Mar 2018, 09:41
Reviewer Update
Good day. Could somebody assist urgently. Vodacom has acknowledged the ***** and closed the accounts, but I noticed that I have been listed on the credit bureau as in arrears 3 months. Please remove me as I need to arrange facilities and this is hindering me.