***** !!!

I recently called the Vodacom customer care( REF 11.41am Zanele) to find out when my contract ends, so I could cancel. To my Surprise I was notified "only when I called "that my contract that I wanted to cancel was upgraded and 2 more new contracts were opened on my name .

I went to the Vodacom store in Pinetown - Pinecrest and they further advised that they had a copy of my Identity document which was not a certified copy , further to that they refused to tell me if They had received an original barcoded identity document .

All of this happened when I was out of the country .

I asked for the numbers of the contracts that were opened and the numbers are respectively : ********** 186 and ********** 485 . I have tried to call both these numbers and they are constantly switched off - I do not even know what cellphones this person took *****ing my identity.

I , in no way lost my Personal details, nor misplaced them . Someone within the Vodacom office authorized these contracts and the upgrade and I refuse to pay for these contracts , or the contract that has been recently upgraded .

Vodacom has my cellphone number and email address on their system, there was no confirmation of any new contracts or upgrades . According to Vodacom, this was possible using my current Vodacom account to upgrade and get a new contracts.

Surely Vodacom has stricter policies in place when a person comes to upgrade or take a new contract on .

How was my signature confirmed ? Or my proof of address ? was there no security questions asked before this was done ?

I refuse to pay and need this resolved with immediate effect before any debits go out of my account .

I have been to the police station and I have an affidavit, as well as the "copy" of the Identity book - not certified - with someone else's picture attached to it .

I will never recommend Vodacom to anyone, as I believe nobody needs this kind of service and ***** !!!

I have emailed the ***** Disputes department and its been a week and I still have no feedback !!!! what is going on ?

I believe

RESOLVE THIS IMMEDIATELY