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Brenda B
1 reviews | Active since Jan 2018
10 Jan 2018, 11:06
*****
Since 2015, my mother has been charged every month for a data contract/account that SHE DID NOT take out or sign for. She has been waiting for a copy of the supposedly signed contract as well as a refund. NO ONE is helping her or getting back to her. How can you exploit the elderly like this??? Disgusting
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Vodacom's replyOfficial
10 Jan 2018, 11:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jan 2018, 11:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,