*****

A contract was upgraded without the written consent, presence or knowledge of the contract holder. We were told that because this was done by a family member there is nothing we can do and that we should not open a case of ***** because we will lose. We were also told that we are only upset because the family member passed away. This was communicated to us by the manager of vodacom shop clearwater. A case of ***** will be opened. How is this normal service? How can a contract be upgraded and us kept responsible for another 2 years for something that was done without permission. How can a manager state that we are only upset because the family member passed away? Shocking service and absolute no responsibility taken for a mistake made on their part.