*****

Vodacom is the worst Company to ever ever have a contract with. Last month I found out that someone took an additional line and upgraded my existing contract using my ID without my intention. This ***** was done in JHB Clearwater mall Vodacom shop. How did Vodacom upgrade my contract without proof of income and address as per NCA? A debit order of R1666 went off my account without my authorisation. I live in Durban but all this ***** was done in JHB. A consultant in Musgrave centre assisted me and advised to send my details to your ***** disputes department and to date not even one soul has contacted me. I have sent numerous emails and contacted your call centre where your consultants don't even know how to help ,they mumble and lie. One consultant on the 14th December gave me the number ********** and said this is the forensics department number meanwhile its is the insurance number. Another consultant advised that they will call me back after an hour and to date nothing has been done. all I have is a reference number from your autoreply at *****Disputes. What disgusting service is this? This is affecting my credit record and I am not willing to pay for devices that I don't know. How can a consultant issue to a stranger without doing proper checks?