NH
Nico H
1 reviews | Active since May 2014
13 Dec 2017, 10:51
*****
An employee from Vodacom authorized a new IPhone on my personal account. After affadavits and emails I finally got refunded the monthly amount in November only to again receive a bill in December. This time the bill is for more than R19000. Try as you might, you cannot get a hold of Vodacom's ***** department. Truly pathetic service when you cannot even answer an email.
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Replies (2)
Vodacom's replyOfficial
13 Dec 2017, 11:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Dec 2017, 11:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
NH
Nico H's updateReviewer Update
18 Dec 2017, 17:02Good afternoon
It has now been another week and another email later and still I have not received even an acknowledgement that there is a problem. Is Vodacom just going to keep on de*****ing its customers can I get a response?
NH
Nico H's update18 Dec 2017, 17:02
Reviewer Update
Good afternoon
It has now been another week and another email later and still I have not received even an acknowledgement that there is a problem. Is Vodacom just going to keep on de*****ing its customers can I get a response?