1 reviews | Active since Nov 2017
*****
I detected ***** on my cell phone account, went to Vodacom ofice in Brooklyn who advise me to call Vodacom customer care. They gave me a reference number via email for the case and said it has been reported. After 2 days I still didn't receive any response from Vodacom. After 7 working day I started quering what is going on, they then rep**** I need to send to the ***** department an affidavit , a copy of my ID and and 3 signatories. Another 7 days went by, still no response, in the mean time Vodacom is calling me 8 times a day because my account according to them is in arrears. Now after 3 weeks and still no response they claimed that they didn't received any documents however Bernard Mahomane confirm on email that they did received the documents . Nobody can get hold of the ***** department.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day Tersia ,
As per our email conversation, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Good day Tersia ,
As per our email conversation, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
