JA
Jonathan A
1 reviews | Active since Nov 2017
14 Nov 2017, 14:47
*****
On 5 October 2017 I received the following email from Sebatso Mhlanga:
"this is to confirm that the number 072***xx86 has been locked due to *****. kindly visit your nearest Vodacom shop to retrieve your number. we apologise fir the inconvenience caused."
This number has*not* been blocked and remains active (ie, changing balances) when I view my Vodacom profile.
Sipho Msimanga of Vodacom assured me that the matter would be resolved.
Despite the ongoing intervention of an individual at Vodacom Cresta who has been extremely helpful, this matter has *not* been resolved by Mr Msimanga.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Nov 2017, 14:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Nov 2017, 14:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Nov 2017, 15:54Good day
Thank you for taking my call and giving me the required detail.
Further to out telephinic conversation made contact with Mr Msimanga and he conformed that he will be making contact with you via e-mail as requested.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Vodacom's reply15 Nov 2017, 15:54
Official
Good day
Thank you for taking my call and giving me the required detail.
Further to out telephinic conversation made contact with Mr Msimanga and he conformed that he will be making contact with you via e-mail as requested.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,