Vodacom added 5 new transactions on my account, without my knowledge. I received a debit of R13475. 00 into my banking account which I have no knowledge of and did not authorise. Call center could not help me, then I went directly to vodacom outlet of which they also failled to assist. O top of that Vodavcom itself keep contacting me that I have to pay R13475.00 that I do not know anything about. This shows on my credit report that I owe vodacom this amount that I still dont know anything about.
I am very angry and so dissapointed at vodacom. Where do they get the right to do as they please on our accounts without our concernt.
I do not feel safe with vodacom and they need to sort this **** on my account and clear my credit record.
Pertunia ********** 217
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day Pertunia Rapatla
Thank you for taking the time to voice your enquiry. Kindly note that this matter is being addressed.
Regards
RO
Best regards,
Good Day Pertunia Rapatla
Thank you for taking the time to voice your enquiry. Kindly note that this matter is being addressed.
Regards
RO
Best regards,
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