*****

A Vodacom consultant phoned me and told me that as I was a loyal customer, Vodacom would be happy to keep me on for the next two years for the same package I currently have but at a reduced price. I was surprised but had no problem with that.

Today a courier arrived at my house from Vodacom. I phoned Vodacom to ask what this was about and I was told I had upgraded. That is not true. The courier is supposed to return tonight. I will not sign for anything. I phoned Vodacom Customer service, who put me through to a second person who then told me to phone Upgrades. Well, Upgrades is not answering. Whatever this mysterious upgrade is, I did not request. Please cancel it immediately.