Hellopeter
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1 reviews | Active since May 2016

30 Oct 2017, 09:22

*****

Vodacom has *******ly chowed my R149 airtime and after two calls (one lasting 48 minutes this has not been resolved) Service request A2-6IU7-KTP1BE AND A2-6IUS-ATV1G8. This is the worst service that i have received from your network as i couldnt even use my phone. I recharged with R400 and you stole my money and this is supposed to have been resolved i still have R251 airtime that i cant use until my R149 is returned back to me. I'm thinking of even changing network

0
Replies (3)
Vodacom
Vodacom's reply30 Oct 2017, 09:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

's update30 Oct 2017, 15:22
Reviewer Update
Vodacom, this is absolutely preposterous. i have never encountered such ludicrous service in my life!!!!!!!!! What is the point of sending an Automated response, and not even handling the customers complaints. Its been over 48 hours (since my initial telephonic complaint) and i have not been assisted and i still dont have my airtime, .
Vodacom
Vodacom's reply31 Oct 2017, 12:53
Official

Dear Prince

Thank you for taking my call today, as discussed and as per my email response the matter has been resolved.

Have a Lovely day Further,

HS

Best regards,