Not only did Vodacom take 3gig (R300) from my account, they are now penalizing me and charging me for THEIR LACK OF COMMUNICATION. It is 2 months later, and i STILL have NOT received my refund for the 3 gig that they deducted. And on top of that, according to them my debit order bounced in September. This was not brought to my attention, and now they are charging me R100 "penalty" fee every month for this! I went in store to pay the missing September amount, but yet I amd STILL being charged R100 more every month! I have been fighting with Vocacom on the phone for the past 2 weeks to get this sorted, and every week a R100 is just added. As soon as no one can help me, they hang up on me. It is now 2 weeks and I am SICK AND TIRED of Vodacom. I can NOT wait for my contract to end, as i will terminate my contract Immediately, and i will spread the word of ***** and lack of customer service for as long as I live.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Juanelle
Please be advised feedback has been sent to you via SMS.
Regards,
RJ
Best regards,
Dear Juanelle
Please be advised feedback has been sent to you via SMS.
Regards,
RJ
Best regards,
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