WV
Werner V

1 reviews | Active since Jul 2014

13 Oct 2017, 10:52

*****

I recently took out a contract with Vodacom and within 4 weeks there was ***** on my account. They put some stupid flag on the system but this means nothing as people can still go ahead and open stuff on your account. 1 day after the flag has been put on 4 phones where taken out on my name?????????? The worst is they can't tell me which branch(Chatz branch)opened accounts on my name!!!!!!!!!!!!

Worst security ever. I will be cancelling my account with Vodacom soon because they fail to keep my details safe, and allow people to commit ***** on my name even when they put a flag onmy account. NEVER use Vodacom/*****acom. = Mohamed Shameel Aziz Joosub

0
Replies (3)
Vodacom
Vodacom's reply13 Oct 2017, 11:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply27 Oct 2017, 12:14
Official

Good day,

Our records reflect that ***** has been confirmed and contract cancelled. The necessary credits have also been loaded onto your account.

Please accept our apologies for any inconvenience caused.

Regards,
RM

Best regards,

WV
Werner V's update30 Oct 2017, 11:38
Reviewer Update
I will monitor this for the next 2 month before I mark it a resolved.