*****

I attended at the Vodashop Alberton City on 21.09.2019. I signed for a new contract for a router and requested assistance to migrate to of my other accounts which was due for upgrades. Ashlin and Alexa assisted me and suggested we migrate the contracts to a "uChooseMoreData 2GB" contract at a cost of R219pmx24 - which they would attend to from their side. I received the sms notifications from Vodacom for the migrations over the next 2 weeks. Upon checking my account the new contracts reflected charges of R437 instead of R219 and when queried with Ashlin and Alexa telephonically today, 07.10.2017 I was informed that Alexa was not aware of the fact that the "uChooseMoreData 2GB" contract at a cost of R219pmx24 was not valid for migrations and I will now just have to bear the extra R200+ cost of the current contracts migrated to for both the contracts they attended to! Apparently SHE cannot rectify HER mistake of not having full knowledge of the Vodacom products and changes implemented and there is NOTHING she can do about the extra cost that her lack of knowledge caused me. She can change/migrate the contracts back to the "uChooseFlexi 150" product when she has time as she will not do it now and advised me that the change will only be effective from 01.11.2017 and I will just have to be bear the extra costs for October 2017!!!!!!! Where in hell does Vodacom have the right to ***** from/ DE-***** a customer so blatantly when the misinformation and lack of product knowledge is their error!!!!!!!!!!! This is totally unacceptable!!!!!!!!!!!!!! Petro