AB
Annelize B
1 reviews | Active since Sept 2017
30 Sept 2017, 09:09
*****
On the 5th September I alerted Vodacom to ********** activity on my account, it was recorded and ALL the relevant documentation was provided to prove that it was ********** activity. I also changed my banking details. I was advised to wait 7 working days for feedback, it is now 20 days later and despite sending 7 emails to the ***** department there is NO FEEDBACK. Further more I have been debited AGAIN for the ********** numbers and the wrong bank account was used. There is no respect for law abiding citizens, and clearly Vodacom shows no regard for ******** activity or protection of their clients. Shocking and appalling!!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
30 Sept 2017, 10:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Sept 2017, 10:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
AB
Annelize B's updateReviewer Update
30 Sept 2017, 10:26Good day
These are empty promises, I want a response in writing and a refund, no more calls. This matter will be referred to the NATIONAL CREDIT REGULATOR
Regards
AB
Annelize B's update30 Sept 2017, 10:26
Reviewer Update
Good day
These are empty promises, I want a response in writing and a refund, no more calls. This matter will be referred to the NATIONAL CREDIT REGULATOR
Regards
Vodacom's replyOfficial
06 Oct 2017, 15:52Good day,
Please note that your query is now with Forensics who are investigating. Your reference number is EC-0CZ4-26DFJL.
The Forensics contact number is *** should you wish to contact them directly.
Regards,
RM
Best regards,
Vodacom's reply06 Oct 2017, 15:52
Official
Good day,
Please note that your query is now with Forensics who are investigating. Your reference number is EC-0CZ4-26DFJL.
The Forensics contact number is *** should you wish to contact them directly.
Regards,
RM
Best regards,
AB
Annelize B's updateReviewer Update
06 Oct 2017, 16:14Good day
Please be aware of the fact that due to your sincere lack of concern we have referred the matter to the National Consumer Commission and our attorney for legal action. I have been debited again and it is quite obvious that you have no regard for my rights or financial stability.
AB
Annelize B's update06 Oct 2017, 16:14
Reviewer Update
Good day
Please be aware of the fact that due to your sincere lack of concern we have referred the matter to the National Consumer Commission and our attorney for legal action. I have been debited again and it is quite obvious that you have no regard for my rights or financial stability.