YI
Yunes I
1 reviews | Active since May 2016
28 Aug 2017, 15:23
*****
Vodacom has added content services to my account who has passed me onto the WASP service provider who has promised a refund and thus requested my bank details of which I sent several times. Vodacom then states that the problem has been resolved which it hasn't because I am still being de*****ed and given the runabout.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Aug 2017, 15:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Aug 2017, 15:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Aug 2017, 10:27Dear Client
We apologise for the inconvenience caused in this regard. The WASP confirmed that they are in the process of refunding your account.
We intercede on the customer’s behalf as far as we can (i.e. logging unsubscribe calls and requesting refunds or proof of subscription on their behalf and advising them of the outcome) as a courtesy. Once the customer disputes the WASP’s (Wireless Application Service Providers) response or is not credited, this falls outside of our scope. The customer is then required to report the matter to Wireless Application Service Providers Association (WASPA) by logging an official complaint, we are not authorised to log official complaints on behalf of customers.
Contact WASPA
Tel: ***
Fax: ***
www.waspa.org.za
Kind regards
Best regards,
Vodacom's reply29 Aug 2017, 10:27
Official
Dear Client
We apologise for the inconvenience caused in this regard. The WASP confirmed that they are in the process of refunding your account.
We intercede on the customer’s behalf as far as we can (i.e. logging unsubscribe calls and requesting refunds or proof of subscription on their behalf and advising them of the outcome) as a courtesy. Once the customer disputes the WASP’s (Wireless Application Service Providers) response or is not credited, this falls outside of our scope. The customer is then required to report the matter to Wireless Application Service Providers Association (WASPA) by logging an official complaint, we are not authorised to log official complaints on behalf of customers.
Contact WASPA
Tel: ***
Fax: ***
www.waspa.org.za
Kind regards
Best regards,