*****

1. On 7 August I realized that there is activity on my Vodacom Account that I am not aware of. I received a SMS "Welcome to Smart S+" 2. I logged onto My Vodacom. It was clear that an upgrade had gone through on my account. The account total was standing on just over R1 600,00 for August. 3. I phoned the 082 111 number to inquire. They told me that the upgrade was done on 3 August. I asked them to reverse this and a call was logged. Reference number: 1- ********** ********** 4. They also told me to send a written letter of dispute, 3 signatures and my ID to ********** .... which I did 5. On 8 August I followed up again with an email to the above address. No feedback. 6. On the afternoon of 8 August I visited the Brooklyn Mall Vodacom Branch. The Branch Manager told me there is nothing he can do to assist me. However, he did log onto the system and printed the **** ID for me that was used to do the upgrade. 7. 9 August was a public holiday. 8. On 10 August I went to the police station for an affidavit to declare that a **** ID was used in the upgrade. I sent this affidavit through to the email above and copied ********** 9. Still not feedback from Vodacom. 10. On 15 August I realized that there is further activity on my account and logged onto my Vodacom. My account was standing on R20 884.38. 11. I phone 082 111 again and asked them to stop all activity on my account. They told me that they cannot help me, and put me through to the "Upgrade Division". This division also told me there is nothing they can do for me. 12. On Wednesday 16 August I opened a ***** case at SAPD Brooklyn station: Case nr CAS403/8/2017 13. On 17 August I phone 082 111 again to enquire. They told me they ae working on the problem… reversing the transactions. 14. To date …. Nothing has been done. Not even once was any of my emails acknowledged or neither was I contacted to inquire about the problem. I am totally disgusted with the service I am receiving from Vodacom.