FS
Francois S

1 reviews | Active since Oct 2011

18 Aug 2017, 13:13

*****

My struggle with Vodacom started in Feb2017 when i did 2 upgrades via the telephnic upgrade channell. Mandla who assisted me then promised me certain things on the 2 contracts that didnt materialize. I had to follow up a month later... spent hours on the phone and were promised certain things again... which did not materialize... Phoned again a month later.... same story Phoned 10Aug cust care and lodged a request... no answer by 16 Aug.. I phoned again... Spent 90 minutes on the phone, spoke to 11 people... you cant get to someone who can help... Zolile helped and kept me on the line for 30mins whilst he spoke to his supervisor Yolanda Daniso who he said was doing the correction on the system.... Promise 1...Both nrs will get 1 gig data within 24 hours Promise 2...Both nrs will get 1 gig data every month for the remaining period of the contracts. This was 16 Aug around 14:00 Needless to say the 2 nrs did not get the data... 18 Aug... i spent another 1 hour... speaking to 5 people... at last ended with Yolanda Daniso... who did not know why the data was not activated and has a very agressive and very bad attitide... He said he has to follow up with activations.... Someone in Vodacom is lying to me all the time and I have had enough. Legal action will be taken if I.dont get what i was promised... what more must i do and where must i go? Please help

0
Replies (3)
Vodacom
Vodacom's reply18 Aug 2017, 13:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply19 Aug 2017, 08:18
Official

Good day,

Cannot assists this is a Corporate Account, mailed Corporate to contact you regarding matter

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,

FS
Francois S's update20 Aug 2017, 19:38
Reviewer Update
Why do you think this is a corporate account?