1 reviews | Active since Nov 2016

08 May 2017, 16:15

*****

<p>I received a stammer showing a new number and package on my acc. Vodacom can not assist as they say the acc is with symington & attorneys. They will not hand over the acc back to vodacom but can not give any actual info on the acc but in the meantime it's fine for someone to take a line and laptop on my name and I pay but no one can assist. Ombudsman has been mailed to look into the matter of ***** and no support from vodacom... also been 3 months waiting for a seplment letter from your company guess what still waiting </p>

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Replies (1)
Vodacom
Vodacom's reply09 May 2017, 07:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,