1 reviews | Active since Apr 2017

24 Apr 2017, 07:01

*****

<p>My account was renewed without my consent and for the last month i have been trying to get a response from Vodacom as to how this happened ... phone, email etc still nothing</p> <p>Each time i call i am told something different with promises that they will call me back ... </p> <p>I give them my number (the number for the contract they renewed has no handset or sim so cannot receive calls) and still NOTHING </p> <p>Yet another frustration to deal with and the worst is i have been with Vodacom for over 20 years </p> <p>Time for a change methinks !!!</p>

0
Replies (2)
Vodacom
Vodacom's reply24 Apr 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update25 Apr 2017, 05:35
Reviewer Update

Thanks to Lesley from Vodacom for his amazing due dilligence in resolving my complaint