1 reviews | Active since Apr 2017

01 Apr 2017, 12:18

*****

<p>On the 4th/03/2017 I reported a ***** done on my account of a debit order of R246. A lady by name of Lilly that assisted me gave me reference number<strong> S4/NF021/1ZSIE</strong>. The number dialled was 011-653 500 @ around 12:08 till around 12:32 p.m using my bank's phone. She advised me to submit ID copy and Bank Statement which I submitted on the 7th/03/2017. I further received email from vodacom srm@vodacom requesting ID copy, SAPS certified Affidavit and 3siganture samples. On the very same day these were submitted at 22:03 pm. I have re-submitted documents upon seeing an amount of R1045 *****ed again on the 31st/03/2017 on my account. I need this closed so I can move on with my lilfe. Whoever has done this be dealt with sereously as it impacts negatively on my name and financially.</p>

0
Replies (2)
Vodacom
Vodacom's reply02 Apr 2017, 09:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update21 Apr 2017, 09:06
Reviewer Update

dear vodacom

Nobody has ever contacted me concerning this ***** may I ask as to why?