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<p>On the 21/02/2017 was debited R579.01 i assumed it was my A3 SAMSUNG contract phone i took with VODACOM, I decided to give them a call on 03/03/2017 just to find out what happened to this huge difference from what i was paying for my phone. BOOM i was upgraded without my consent, i spoke to a Lady by the Name of Gloria Sebisi she doesn't have the s****s to handle customers i insisted to speak to the line manager. A gentleman by a name of Sithembele Mzazi spoke to me he promised me he'll investigate this and call me by end of business on friday, nothing of that sort happened i forwarded him an email.</p> <p>I then went to their vodacom customer centre in Vodaworld, there i was informed that this guy Sithembele didn't escalate my concern nothing was done . I don't have the *****lantly upgraded device , i didn't sign anything of this sort. I didn't consent to the amount debited i don't want an upgrade with a company that lack integrity like this.</p>