*****

<p>Received my statement from Vodacom yesterday after opening a data contract in January only to discover that there is a Smart S contract with a device also open in my name. Phoned customer care to be told that I had indeed opened a contract on the 17th of January for a Smart S plan at Vodacom Chatz Lakeside Mall. This was news to me as I have never opened said contract. Customer Care extremly rude, they told me I must prove the *****. I must now waste more of my time going to a police station to get an affidavit saying I did not open the contract, must the fax that through to Vodacom who will then apparently investigate and THEY will decide if there is *****. Only after that decision will I be refunded. </p> <p> </p> <p>***** by Vodacom employees should be taken more seriously then this... Who has the contract phone and sim and what are they doing with something registered in my name. </p> <p> </p> <p>I demand a better response from Vodacom then we will investigate after I the consumer has done all the work. I expect a prompt response on the way forward in this matter or I WILL be going to the police station but not to get an affidavid to lay a charge of ***** against Vodacom. </p>