lM
lydia M

1 reviews | Active since Jul 2016

20 Jan 2017, 12:32

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<p>MY ID NUMBER ********** 229087 WAS USED AT CHATZ CONNECT AT POLOKWANE TO PURCHASE GOODS AT POLOKWANE *******LY FOR R19000.00. I REPORTED THE MATTER TO VODACOM AND MY PROBLEM WAS INVESTIGATED BY ANNIE ELTAWIL CONTACT NUMBER ********** 516. SHE SEND ME THE LETTER CONFIRMING THAT THE MATTER IS NOW RESOLVED SOMEONE USED MY ID NUMBER TO PURCHASE GOODS AT VODACOM. </p> <p>ANNIE CONFRIMED THAT MY ITC RECORDS ARE UPDATED TOO. THIS IS INCORRECT BECAUSE ALL MY BANK APPLICATIONS ARE REJECTED BECAUSE THEY SAID THAT I OWE VODACOM R19,000.00 .</p> <p>VODACOM. PLEASE UPDATE MY ITC RECORDS URGENTLY. </p> <p>JOYCE MUTULA CONTACT NUMBER ********** 442</p>

0
Replies (1)
Vodacom
Vodacom's reply20 Jan 2017, 14:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team