*****

<p>I have had a data account with Vodacom for a few years and this account was suddenly upgraded to a voice package without my consent in October 2016. This was done in Alberton I was told while I live in witbank. How can this happen without my signatures?? I reported this to Vodacom on the 1st of December 2016 as this is the first time my account was debited. Since then I have phone them 10 times and more and sent them documents as requested 5 times and still no one can assist me. I have spoken to several departments and supervisors and spent hours on the phone. What should I do? Do I open a case of ***** against Vodacom and reverse the debit order??? This is the most pathetic service I have ever come across in the industry!!! I wish I had never moved away from Cell C!!! This was my first review I wrote, since then no one has been able to assist me at Vodacom. I'm utterly disgusted with their service and how they bully there customers around. Reverse the payment and they blacklist you. I will be going very public with this soon as my patience is running out. Sis on you Vodacom!!!!! Cannot wait for all my contracts to expire so I can move over to a better service provider!!!! Almost 2 months now, R1300 taken from my account and still no response. PATHETIC!!!!!</p>