*****

<p>Am a Vodacom customer for 2years, December 2016 was the last month of my contract, my problems started October 2016 when I got a phone call from 1 of their call agents who asked me if I would like to upgrade and I told her that I was not interested in an upgrade, by the month of November a huge amount was deducted from my account for my contract when I went to query about the huge amount I was informed that it for the upgrade I did, I explained that I did not upgrade, I was then asked to write an affidavit and submit it to my nearest Vodacom store so they could fax it to the head office, till today my problem has not been resolved and because am not paying for it am fearing that I will get blacklisted as I have not paid the contract for the remaining 2months of my contract. I would appreciate assistance in this matter because am also told that they can't trace where the upgrade was done and by whom I don't understand how that is possible as they claim their calls are recorded for safety and security but it did not apply in my case and ***** was done under my name. Your assistance will be highly appreciated.</p>