NB
Nadine B

1 reviews | Active since Mar 2012

19 Dec 2016, 21:49

*****

<p>some ******* with a false ID ,using my name ,managed to open a contract *******ly.the only way that this is possible is to have access to your clients details,so one of your sales people must be involved,,this is a very serious matter, and needs to be sorted out before any deductions on my debits are made. I have also been to your Glen branch to report this to them,and I will get a certified letter tomorrow stating that i did not give anyone permission to open any contract..this is a very poor and unprofessional service.if this is not sorted out i will take this matter further, because now this has become a problem i never asked for...my contact numbers are ... ********** 505 or 011 ********** ...thank you.</p>

0
Replies (1)
Vodacom
Vodacom's reply20 Dec 2016, 06:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,