PJ
PATSY J

1 reviews | Active since Feb 2015

07 Dec 2016, 13:04

*****

<p>I open another line on my existing contract I have for over 15 years and all of a sudden i have 2 more lines and tripple money deducted from my account and when I try to find out they drop the phones in my ear they are rude they are disrespectfull. this is the 3rd month its going to be deducted and i have not heard from vodacom again. it was handed over to the ***** devision but nobody is coming back to me. i have a case number i have the cell number i do not even own and i am cancelling my contract january. </p> <p>i need answers.</p> <p>vodacom needs to close their doors</p>

0
Replies (1)
Vodacom
Vodacom's reply07 Dec 2016, 14:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team