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<p>An upgrade was done on one of vodacom contracts without my permission. i discoverd this as i was going through my statement, this was a 1 gig data contract for R75.00 it is now upgraded to uChoose Flexi 200 plus handset charges making a total of R 649.00. i have called vodacom contact centre and they advised that the upgrade was done in Nelspruit walking branch. i was kept on hold for more than 30 minutes and eventually they told me they will call me back, which never happend. I called back and they told me to get an affidavit a certified copy of ID and bank statement which did refer to ref no:S3-G4J30-0ZURW i requested that the line must be locked pending investigation. I have been calling for an updated and it seems no one knows what to do or how to assist me. I need the upgrade to be cancelled and refund the extra charges that were taken from my account. Your service is unacceptable please get this sorted out.</p>