JL
Juanita L
1 reviews | Active since Aug 2016
22 Aug 2016, 09:17
*****
<p>Hi,</p> <p>I received I phone call from someone claiming they are from Vodacom, saying that they are busy upgrading their sistems and that I should ignore any sms's that I receive - needless to say this guy did a sim swop on my sim card/number, no it is blocked. I don't see why I should pay for something that is not my fault, I feel Vodacom should fix the mistake because they did a sim swop on my name for someone else....</p>
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Replies (2)
Vodacom's replyOfficial
22 Aug 2016, 09:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2016, 09:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
JL
Juanita L's updateReviewer Update
22 Aug 2016, 09:36Not sure how they will contact me as my number does not work!! They must contact me via e-mail (***) or ***
JL
Juanita L's update22 Aug 2016, 09:36
Reviewer Update
Not sure how they will contact me as my number does not work!! They must contact me via e-mail (***) or ***