JS
Johannes S

1 reviews | Active since Sept 2015

23 May 2016, 11:23

*****

<p>Got a phone call on Tuesday 17 May 2016 from Vodacom ***** Centre saying that someone opened an account on my name. Money was deducted from my account on Wednesday after they already noticed the *****. No bankstatements were drawn from my account according to my bank. I checked at a Vodacom store, the culprit did not even give a real address, no street name or house number. So how in the hell did they give this person a phone??? Have tried to phone and email Mr Nong from the ***** department numerous times. But I get no feedback as to how this happened, only response was he will phone you back. That was on Friday, its Monday afternoon and I am still waiting. Perhaps time to lay charges against Vodacom?? </p>

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Replies (1)
Vodacom
Vodacom's reply23 May 2016, 11:42
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team

Best regards,