*****

On the 31st March I was contacted by the collections dept informing me of an outstanding account; on informing them that I have no cellphone account with them; I was threatened with ITC and blacklisting. After making a futher 4 enquiries I finally was informed that ***** was committed on my name and that I must please forward an affidavit confirming all details. This I did on 1st April and confirmed with Irene at ***** that all has been noted and an investigation will take place as even she would like to see how this account was opnened without my id. <br> Today 12 April I decided to follow up as to date I had no feedback. Firstly it was a mission to get a hold of Irene again and I eventually spoke to a lady who informed me that there was no ***** only a mistake due to the system being switched. I then got a call from the investigation officer Mathea informing me that my name was used as a test and that there was no ***** committed. When questioning on why I was threatened with ITC and blacklisting I just got that it was a mistake. Surely this is unacceptable that a persons details can be used without permission.