*****

I am not a client of Vodacom. I do not have any contracts with Vodacom. However, a ********** account was opened on my name and money was deducted from my bank account. I immediately went to Vodacom and asked them to freeze that account so that money is not deducted from my account and the matter could be investigated. They assured me this was done. A month later a sum of R2059 was deducted from my account. Again I went to Vodacom HQ in Midrand, waited 5 hours to sort this out. After 4 visits and approx 12 hrs later, all Vodacom sends me is a short generic letter of apology.... For one of the biggest companies in SA, the service was pathetic and the response was even worse than pathetic. For the inconvenience, time, energy, mental strain that this experience caused me, all I get is a generic letter. Not even a pen, or pair of cheap headphones to say, we apologise for the inconvenience, let alone a device like a tablet or phone. Pathetic.... I didn't do anything wrong here and I had to waste so much of my life to sort this problem out that Vodacom created..... Please people, please boycott Vodacom, please. The products are incredibly expensive & service is pathetic. Boycott Vodacom!