NV
Nabeelah V

1 reviews | Active since Feb 2016

29 Feb 2016, 10:50

*****

I need to complain on how pathetic vodacom is, this morning a extra R376.28 was debited from my account for Funeral cover???i didnt sign any legal document for this so how the hell does my account get debited??? i call the customer care line no one is able to help me. I demanded my money back i am told im liable to pay for something i didn't sign up for, nor do they have proof i agreed to this.<br> I advise no one to use vodacom as they are a bunch of ******. i demanded my money back. Now im a looser of R376.28 which i didn't even sign up for, whats more pathetic no one from vodacom wants to cancel this funeral policy nor debit back my money

0
Replies (1)
Vodacom
Vodacom's reply29 Feb 2016, 11:15
Official
Hello N@bz,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,