NV
Nabeelah V
1 reviews | Active since Feb 2016
29 Feb 2016, 10:50
*****
I need to complain on how pathetic vodacom is, this morning a extra R376.28 was debited from my account for Funeral cover???i didnt sign any legal document for this so how the hell does my account get debited??? i call the customer care line no one is able to help me. I demanded my money back i am told im liable to pay for something i didn't sign up for, nor do they have proof i agreed to this.<br> I advise no one to use vodacom as they are a bunch of ******. i demanded my money back. Now im a looser of R376.28 which i didn't even sign up for, whats more pathetic no one from vodacom wants to cancel this funeral policy nor debit back my money
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Replies (1)Vodacom's replyOfficial
29 Feb 2016, 11:15Hello N@bz,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Feb 2016, 11:15
Official
Hello N@bz,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
