TM
Theresa M

1 reviews | Active since Oct 2015

27 Oct 2015, 15:05

*****

I received my bill on the 7th of October, where I saw that my bill was sky high. I phoned Vodacom call centre, I spoke to the lady there and she said that it was a subscription that was activated on my Vodacom account with the name Opera Telecom Xcon. I hardly ever you my 3G stick and how can Vodacom let this thing take money off my account. The lady said I need to phone Opera Telecom, but I get no answer. Vodacom has no right to do this, I never signed for anything allowing Vodacom to let this happen. They also told me they will cancel my subscription for me over the phone, so they knew what was happening. All Vodacom does is through their hands in the air and say sorry, UNACCEPTABLE!!! I've been a client for many years and this is how they treat you.....

0
Replies (1)
Vodacom
Vodacom's reply27 Oct 2015, 15:46
Official
Hello TCMohamed,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team