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IN dEC 2012 i was offered via telesales and FNB 2 cell phones with 2 simcards. I accepted the phones but only one sim card on a 2yr contract which expired Dec 2014. I cancelled the phone in June 2014. To my surprise, I was still being debited every month for a telephone no I never received!! After hours and days of not getting any response, I was finally asked to send an affidavit and my ID to the ***** department of Vodacom. They advised that I would receive a ref number within 24hours. To date I have received no correspondence or any comeback at all from Vodacom.<br> As I have been paying someone else tel bill for almost 3 years now, I expect to get a refund for the debit which has been taken off my FNB account every month for two Sim cards instead of one.<br> I have spent at least 5hours waiting time and have been passed from pillar to post and at a time, have spoken to about 5-10 different people and then conveniently been disconnected.<br> My Mom has been sitting for hours next to me listening to the ludicrous service I have received!<br> I hope this message will finally get someone at Vodacom to look into my complaint and organize the refund due to me.<br>