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Prudence M

1 reviews | Active since Aug 2015

19 Aug 2015, 16:29

*****

I got a call from vodacom , a consultant was selling a phone to me and saying something about the upgrade , and I didn't accept it , and now I am told that I owe Vodacom . Someone has taken a phone in my name without my consent . And now I cant buy anything . I have sent through the affidavit and the copy of my ID , still I dont get help , when I call I don't get through to the right department , The consultants just transfer me to irrelevant or wrong departments. This incident happen in December if not November and still hasn't been resolved.

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Replies (1)
Vodacom
Vodacom's reply21 Aug 2015, 10:45
Official
Hello PMalange,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM

Best regards,