MN
Mzwakhe N

1 reviews | Active since Jul 2015

02 Jul 2015, 08:14

*****

I just don't understand how Vodacom operate, I realised on the 8th of June that someone opened a vodacom contract using my id. I immediately called customer service and send all the documents they needed the following day.<br> Since the 9th of June I have to call and email them every week(I spoke to Bulelani Skulu,Cashandra Grosch,Anita Lutya and Charne Davids and they tell me of ***** derpartment).<br> <br> ***** derpartment told me yesterday that they still have to allocate the case.<br> Why is taking them so long??<br> Please make me understand

0
Replies (1)
Vodacom
Vodacom's reply02 Jul 2015, 15:17
Official
Hello MZWAKHE.NTSALE,

I would like to apologise for the delay in this regard.

I will escalate the matter to the ***** Management Team for further investigation and feedback.

Kind regards
Vodacom Consumer Website Team

Best regards,