*****

Hi<br> <br> First off, let me ask you a question? When you call a bank, do you get asked for your password? No, correct, why is this? Because they can commit ***** on your account.<br> <br> Why are your staff so insistent on requesting clients numbers instead of assisting them.<br> <br> I've been sitting for the past 3 hours trying to upgrade my contract online.<br> First I clicked upgrade, it says I need to register the number.<br> So I try registering to which it says I am already a user so I try linking my account to which your staff don't even know how to use the mobile link or the app.<br> I finally see in there I can't use the app to link numbers.<br> Ok, but your staff should've known this, shouldn't they?<br> They are however insistant on linking it for me with my password.<br> I hang up.<br> Try again myself from my laptop.<br> 10 minutes in, the screen is still loading even though I can see the link to click.<br> 20 minutes same thing.<br> Time to call the call centre.<br> They should help, you would think.<br> Nope, I'm on the phone for over half and hour with no further than I was before I started.<br> May as well cancel instead of upgrading.<br> I want a letter to complain to ICASA about this.<br> <br> My complaint reference is A1-X3LB-SOE45J