AK
Anthony K

1 reviews | Active since May 2015

11 May 2015, 11:41

*****

On 28 March 2015 I had an amount of R228.22 taken off of my bank account per debit order. This was reversed by Standard Bank. Vodacom were phoned and I was told to submit an affidavit and a copy of my ID book to them in order for them to handle the query.<br> <br> Again on 28 April another debit order payment was taken from my bank account, which again has being reversed.<br> <br> On querying the account with Vodacoms shop in Long Beach Mall Fish Hoek, where I reside I was given a copy of the account which shows that the account is held at an address in Pretoria.<br> <br> I can continue to have these transactions reversed by my bank, but unless Vodacom come to the party the non payment and arrears will count negatively towards my credit reference.<br> <br> the account number is I*** and the phone number is *** as per the copy of the contract I have obtained..<br> <br> Vodocom has obviously not reacted to my initial contact I would like you to assist in this matter.<br> <br> I am not and have never being a Vodacom customer

0
Replies (1)
Vodacom
Vodacom's reply11 May 2015, 13:03
Official
Hello Tonynoa,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,