NM
Nicholien M

1 reviews | Active since May 2015

10 May 2015, 18:30

*****

On the 8 May 2015, there was a amount of R1495.00 deducted from my bank account, I found it strange because my monthly account is normally between R400 and R500. I followed it up and called the vodacom call centre the lady said to me that I purchased a 500 something bundle or data or something, when I told her I did no such thing she told me she will log an complaint. Today 10 May 2015 an extremely unprofessional lady called me telling me that there is no problem with my account and I'll just have to pay. I told her there's no way, I did not purchase anything but I did get a phone call from vodacom call centre on 30 April 2015 with some guy trying to sell me some new type of router, I told him to call me back on Monday but he never did. So now this rude lady tell me I did buy something I don't even know and I have to pay! I told her I will not and If she does'nt sort it out I am going public, so she tells me I can go public if I like she doesn't care so I just put the phone down in her ear. I have to upgrade in June again but I think Vodacom already help me decided that a new service provider will probably be best!!

0
Replies (1)
Vodacom
Vodacom's reply11 May 2015, 10:30
Official
Hello BabNicci,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team