VJ
Vathiswa J

1 reviews | Active since Apr 2015

20 Apr 2015, 18:19

*****

Vodacom upgraded my contract without my concern and the phone was delivered to an address I do not even know. I logged a complaint and submitted all the required documents and still have not been helped, it has been two months now. The forensic department does not even answer the telephone. I Want to cancel everything I ever had with Vodacom. they don't take queries seriously and the ***** is done by their own staff.

0
Replies (1)
Vodacom
Vodacom's reply22 Apr 2015, 07:33
Official
Hello Vathiswa28,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,